Which decisions should stay with a person?
Consider a support inbox. An assistant could identify the issue, find an approved answer and draft a reply. A refund, a missing policy or a low-confidence answer goes to a person. Agreeing these boundaries comes before connecting a model to customer data.
What you receive
- A map of the current workflow and who can approve each action.
- A pilot tested on representative examples, including requests it should decline.
- An agreed route to a human when a source is missing or an integration fails.